Grass Valley K2 Summit Client Service Manual Nov.23 2009 - Manual (Page 78)

78 K2 Summit Production Client Service Manual 12 October 2009
Chapter 4 Troubleshooting problems
NOTE: You can press the Pause/Break key on the keyboard to keep startup text on
the screen for longer viewing.
Shutdown/restart problems
If the K2 Summit Client is inoperable due to an error it can affect the operation of the
standby button. If pressing the standby button does not shut down the K2 Summit
Client, press and hold the button for five seconds. This forces the K2 Summit Client
to execute a hard power down. If that doesn't work or if after the hard power down the
system does not boot, disconnect then reconnect the power cable(s).
At about
this time…
This behavior should occur… If not, refer to the following:
— Pressing the standby button starts the K2 Summit Client “Shutdown/restart problems” on page 78
0 seconds Power on LED goes on and stays on. “Power supply problems” on page 82
Service LED stays off. “Shutdown/restart problems” on page 78
Front bezel assembly and processor fan start “Windows startup problems” on page 81
10 seconds System BIOS screen appears briefly “BIOS startup” on page 80
12 seconds LSI MegaRAID BIOS screen appears.
35 seconds Disk information is added to the LSI MegaRAID BIOS screen “BIOS startup” on page 80
40 seconds Screen with blank disk information appears
45 seconds Grass Valley logo screen appears —
60 seconds Service LED goes on. “K2 Summit Client system startup” on
page 80
65 seconds Solid color (desktop background) screen appears “Windows startup” on page 80
70 seconds Windows logon screen appears
Logon to Windows to continue the startup sequence.
After Windows logon:
0 seconds Grass Valley logo desktop appears “K2 Summit Client system startup” on
page 80
9 seconds Desktop icons and startbar appear “Windows startup” on page 80
12 seconds AppCenter logon box appears. “K2 Summit Client system startup” on
page 80
Logon to AppCenter to continue the startup sequence.
After AppCenter logon:
0 seconds System Startup messages appear “K2 Summit Client system startup” on
page 80
Time
varies.
Between 30
seconds and
2 minutes. All system components check out as OK and AppCenter
workstation opens. Media operations are functional. “Operational problems” on page 85