LSC Lighting CLARITY LX Series v.1 - Manual (Page 245)

Clarity Technical Support
Operator Manual
Page 235
40 Technical Support
If you are experiencing problems with Clarity either contact your local LSC agent or post a
message on the LSC forum at
http://www.lsclighting.com/forums/
LSC technical support staff can remotely interrogate any LX console that is connected to the
internet. This is accomplished using a Remote Desktop application called TeamViewer that is
pre-installed on LX consoles.
To use this facility:
 Connect a network cable from your network (with internet access) to the console's
“Ethernet 2” connector.
 Start LX Tools by pressing Function+Fine+Fine at the same time.
 Select the “Networking” page and ensure “Ethernet 2” (right panel) is configured as
“DHCP”.
 Select the “System Information” page and select Remote Support. This will start
TeamViewer. When TeamViewer connects to the internet it will populate “Your ID” field
with a 9 digit number and “Password” field with a 4 digit number.
 Send “Your ID” 9-digit number to LSC. Leave the console running and connected to the
internet until contacted by LSC.