Avery Dennison Sierra Sport2 9460 RCL Commands Programmer Manual User Manual
Page 62
5-4 Troubleshooting
Calling Technical Support
Follow these steps before you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Try to recreate the problem, if you can.
4. Check your port settings. Your problem may be corrected simply
by changing the communication settings.
5. List any changes that have recently been made to the system.
Try to record what you did when the problem occurred.
6. Reset your printer. For information on resetting your printer, see
"Resetting Printers."
7. Reboot your computer. Refer to your computer documentation
for specific instructions.
If these steps do not solve the problem, call Technical Support at the
number listed on the back of this manual.
Have the following information ready before you call:
♦
computer brand name and software, or terminal brand name and
model
♦
Monarch printer model
♦
printer serial number
♦
support agreement, contract number, or invoice information
♦
customer number