EXFO FTB-7000 OTDR Series for FTB-500 - Manual (Page 290)

Troubleshooting
276 OTDR
Error Messages
Error Messages
Error Message Possible Cause Solution
ToolBox Fatal Error:
OTDR Card Module
Memory Error
The module could have a
defective memory.
There could be a conflict
between the module and
another item on the BUS (for
example, a network card).
This error should not arise
unless the user has modified the
instrument.
Verify that the instrument has
not been modified by the user.
If the instrument has been
modified, try the module in
another FTB-500.
If the problem persists, return
the instrument to EXFO.
ToolBox Fatal Error:
OTDR Card Module
INVALID IO PORT
The OTDR does not recognize
the requested communication
port.
There could be a conflict
between the module and
another item on the BUS (for
example, a network card).
The software could attempt to
access a communication port
different from the one
configured in the module.
Verify that the instrument has
not been modified by the user.
If the instrument has been
modified, try the module in
another FTB-500.
If the problem persists, return
the instrument to EXFO.
ToolBox Fatal Error:
OTDR Card Module
Coding Version Error
or Control Version
Error
These two errors appear when
the software version is not
compatible with the hardware
version.
Take note of the module serial
number and the software
version.
Contact EXFO to verify that you
have the most recent software
version and to be sure that it is
compatible with the module.