Blackberry Classic - Manual (Page 8)

About This Guide
Important: As of Summer ’14, the Salesforce Classic for BlackBerry app is no longer supported. You can continue to use the app,
but Salesforce no longer provides support in the form of bug fixes or enhancements for any issues you may encounter. Talk to
your Salesforce administrator about migrating to the Salesforce1 app, the new Salesforce mobile experience.
The Salesforce Classic User Guide for BlackBerry is a reference for Salesforce users who want to access their data from a BlackBerry smartphone.
Before reading this guide, you should already be familiar with your mobile device. You need to know how to use the trackwheel or
trackball, enter and edit data, move through menus, and back up to previous pages.
This guide includes the following information:
• What is Salesforce Classic? : Salesforce Classic introduction, documentation, requirements, and additional resources.
• Getting Started : The installation process, setting your mobile passcode, logging in, navigating, and displaying data.
• Working with Records : How to work with records on the mobile device, including managing records, searching, and using Salesforce
Classic with BlackBerry features.
• Working with Standard Objects : How to work with standard objects on the mobile device, including activities, cases and solutions,
and products and price books.
• Customizing Salesforce Classic : Options for customizing Salesforce Classic, such as creating custom views and configuring object
preferences.
• Working with Dashboards and Reports : Steps for displaying dashboards and running reports in Salesforce Classic.
• Managing the Application : How to access the system information, refresh the data on your device, erase the Salesforce data from
your device, upgrade the mobile application, and uninstall the mobile application.
• Frequently Asked Questions : A set of frequently-asked questions regarding troubleshooting Salesforce Classic.
Salesforce Classic Requirements
Important: As of Summer ’14, the Salesforce Classic for BlackBerry app is no longer supported. You can continue to use the app,
but Salesforce no longer provides support in the form of bug fixes or enhancements for any issues you may encounter. Talk to
your Salesforce administrator about migrating to the Salesforce1 app, the new Salesforce mobile experience.
Salesforce Classic is a client application you download and run on your BlackBerry smartphone. In order to use Salesforce Classic on your
wireless device, you must meet certain requirements.
IN THIS SECTION:
Device Requirements
Wireless Requirements
Device Requirements
The Salesforce Classic app can run on BlackBerry operating system versions 4.3 through 7.0. Upgrading to the latest version of the
BlackBerry operating system can improve device performance. At a minimum, 2 to 3 MB of free memory should be available on the
device. The mobile client application is supported by these BlackBerry smartphones:
• BlackBerry 8100 Series (Pearl)
• BlackBerry 8300 Series (Curve)
• BlackBerry 8500 Series (Curve)
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About This Guide What is Salesforce Classic?