Konica Minolta bizhub C353 - Manual (Page 241)

C353/C253/C203 14-2
Troubleshooting 14
14 Troubleshooting
14.1 Cannot print
This chapter description the troubleshooting procedures for possible malfunctions.
Perform the following troubleshooting procedures if this machine does not print after specifying a print job.
Symptom Cause Remedy
A message "No printers are connect-
ed." or "Print error" appears. The printer driver selected for print-
ing may not be compatible with the
printer controller. Check the printer name selected.
The network cable or USB cable
may be disconnected. Check that the cable is connected
properly.
An error may be occurring on the
machine. Check the control panel of the ma-
chine.
Available memory space may be in-
sufficient. Perform a test print to check wheth-
er printing is possible.
A postscript error appears. Available computer memory space
may be insufficient. Perform a test print to check wheth-
er printing is possible.
There may be an error in the applica-
tion software settings. Refer to the user’s manual of the ap-
plication software to check the set-
tings.
The file printing settings may be in-
correct. Change the settings and try to print
again.
The machine does not start printing
although the print job was completed
on the computer. The printer driver selected for print-
ing may not be compatible with the
printer controller. Check the printer name selected.
The network cable or USB cable
may be disconnected. Check that the cable is connected
properly.
An error may be occurring on the
machine. Check the control panel of the ma-
chine.
A print job may be queued in this
machine, delaying printing. Check the job order on the Active
Jobs list in the control panel of the
machine.
When executing the print job, "Save
in User Box" may have been speci-
fied. Check if the print job is held in the
"User Box" in the control panel of
the machine.
When executing the print job, "Se-
cure Print" may have been speci-
fied. Check if the print job is held on the
"Secure Print User Box" in the con-
trol panel of the machine.
If the Account Track function is op-
erating, an unregistered department
name (or password) may have been
entered. Enter the correct department name
(or password).
If the authentication settings have
been applied, an unregistered user
name (or password) may have been
entered. Enter the correct user name (or
password).
Different encryption passphrases
may be specified for the printer driv-
er and the machine. Specify the same encryption pass-
phrase for the machine and the
printer driver.
Available computer memory space
may be insufficient. Perform a test print to check wheth-
er printing is possible.
Network connection to the printer
controller is not established (if net-
work connection is specified). Consult with the network adminis-
trator.
The enhanced security mode may
be enabled on the machine. Specify the authentication settings
in the enhanced security mode. For
details, contact the administrator of
this machine.