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8 support and other resources – HP OneView for VMware vCenter User Manual

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Network portlet for blades is missing the diagram link..........................................................124
Server summary data is not displayed for host.....................................................................124
Health status or information is missing for specific hosts or clusters..........................................124
Auto-login not working for URLs provided for managed nodes by HP OneView for vCenter........125
Virtual Connect Manager launch link from HP OneView for vCenter prompts for login
credentials......................................................................................................................125
HP SIM auto-login fails from HP OneView for vCenter...........................................................125
Clicking HP power management launch link does not go to expected HP SIM page.................125
Cost Advantage field not showing values............................................................................126
Events not delivered by HP OneView for vCenter to vCenter Server.........................................126
Firmware inventory information is not shown........................................................................126
No Virtual Connect information is available for this host error................................................126

Troubleshooting the StoreFront Module for vCenter....................................................................127

Storage Administrator Portal login credentials......................................................................127
StoreFront Module for vCenter GUI not responsive to mouse clicks..........................................127
Refresh takes a long time to complete.................................................................................127
Error Unexpected state: The setup helper has not been created occurs during array or management
server configuration..........................................................................................................127
HP MSA array information not displayed in StoreFront Module GUI........................................128
HP XP P9000 virtual disk information missing from Storage Overview page.............................128
Concatenated replicated LUNs not recognized as replicated LUNs.........................................128
Duplicate LUNs displayed in StoreFront Module for vCenter interface......................................128
LUN displayed multiple times for VM or datastore that is part of a cluster................................129
Storage Administrator Portal information cannot be exported.................................................129
Internet Explorer script error occurs in environment with 100 or more LUNs..............................129
HP MSA virtual disks displayed as local or unmanaged disks................................................129
Cannot configure datastore block size................................................................................130
Cannot configure HP MSA array when using user-created account..........................................130

Troubleshooting for VASA......................................................................................................130

VASA Provider Registration Related Issue.............................................................................130
Inspecting VASA Provider and vCenter Server Communication...............................................130

Alarm Type Message...................................................................................................130
Event Type Message....................................................................................................139

8 Support and other resources....................................................................145

Information to collect before contacting HP...............................................................................145
How to contact HP................................................................................................................145
Registering for software technical support and update service.....................................................145

How to use your software technical support and update service.............................................145

HP authorized resellers..........................................................................................................146
Related information...............................................................................................................146

9 Documentation feedback.........................................................................147
A Firewall port requirements.......................................................................148
B Creating a custom build plan...................................................................149
Glossary..................................................................................................152
Index.......................................................................................................154

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