HP OneView for VMware vCenter - Manual (Page 127)

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The Virtual Connect credentials are not valid.
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Other errors occurred while retrieving Virtual Connect data.
For more information, see the HP OneView for vCenter logs. For information about accessing
the logs, see
“Viewing the log files” (page 120) .
Troubleshooting the StoreFront Module for vCenter
This section includes troubleshooting information specific to the StoreFront Module for vCenter. For
general HP OneView for vCenter troubleshooting, see
“Troubleshooting HP OneView for vCenter”
(page 120) . For troubleshooting information specific to the Server Module for vCenter, see
“Troubleshooting the Server Module for vCenter” (page 123) .
Storage Administrator Portal login credentials
During the StoreFront Module for vCenter installation, you specify the login credentials to use for
the Storage Administrator Portal. These credentials are only for logging in to the Storage
Administrator Portal; they do not grant the VMware Administrator role that is required to perform
StoreFront Module for vCenter provisioning operations on HP arrays. To use the StoreFront Module
for vCenter provisioning features, you must configure the VMware Administrator role in a vSphere
session. For instructions, see the HP OneView for VMware vCenter Installation Guide.
StoreFront Module for vCenter GUI not responsive to mouse clicks
Possible cause: The Temporary Internet Files directory is full.
Action: Delete the temporary files created by Internet Explorer.
Refresh takes a long time to complete
In environments with HP EVAs, a cache refresh takes a long time.
Possible cause: A hardware failure on an HP EVA. Some hardware failures can negatively impact
HP EVA Command View performance and lead to significantly longer refresh times by the StoreFront
Module for vCenter.
Action: Remove or replace any failed drive on the HP EVA.
Error Unexpected state: The setup helper has not been created
occurs during array or management server configuration
Possible cause: The HP OneView for vCenter host name contains one or more unsupported
characters.
When you enter a host name, the only supported characters are a–z (case insensitive), 0–9, and
hyphens.
Action: Complete the following procedure:
1.
Open the configuration.json file, which is located in the install folder\uim
(assuming that the default installation directory was used).
2. Change the HP OneView for vCenter host name to the IP address.
3. Save and close the file.
4. Edit the install
folder\storage\jboss\standalone\configuration\standalone.xml
file.
5. Change the host name to the IP address.
6. Save and close the file.
7. Restart the HP OneView Storage Module for vCenter Service.
8. Restart the vSphere Client.
Troubleshooting the StoreFront Module for vCenter 127