HP StorageWorks ESL9000 Tape Library - Manual (Page 96)

Maintenance and Troubleshooting
96 HP StorageWorks ESL9000 Series Tape Library User Guide
Tape Drive Problems
Table 18 lists corrective actions for tape drive problems. If the problem persists,
contact your authorized service provider.
Table 18: Tape Drive Problems
Problem Corrective Action
The library does not
recognize the tape
drive.
■
Make sure all SCSI cabling is properly connected.
■
Verify correct SCSI termination.
■
Make sure the SCSI ID is correct.
■
Make sure firmware is up to date.
The tape drive does not
power up.
■
With the tape drive powered off, check all power
connections.
■
Make sure the correct number of drives is specified in
the library’s configuration.
■
Make sure that the drive’s hot-swap switch is set
correctly.
The amber LED is on. Try to unload the tape cartridge, and then reinitialize the
tape drive by turning the drive power off, and then back
on. The green LED should flash. If reinitializing is
successful, the LEDs light steadily again and then go off.
Fatal or nonfatal errors
occur. The cause
cannot be determined.
■
Make sure all SCSI cabling is properly connected,
and that there are no bent pins.
■
Make sure the SCSI ID is correct.
■
Examine the media last used in the drive for damage.
■
Check the software error logs for drive or media
errors.