HP Designjet T7100 Printer series - Manual (Page 178)

The printer is not printing
Possible reasons why a file you have sent from your computer is not printing when expected, include
the following:
● A problem with the electrical power might exist. If the printer is not performing and the front panel
does not respond, check that the power cable is correctly connected and that the electrical socket
is functioning.
● An unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe
electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop
working. Turn off the printer by using the Power button on the front panel, wait until the
electromagnetic environment has returned to normal, and then turn the printer on again. If the
problems persist, contact your customer service representative.
● The graphic language setting might be incorrectly set.
● The correct printer driver might not have been installed in your computer.
● One of the following paper scenarios might exist:
◦ The paper name that appears on the front panel does not reflect the paper that is loaded in
the printer.
◦ There is not a sufficient amount of paper on the loaded roll to print the entire job.
Under these conditions, one print job might be printed, while another print job is held in the print
queue. To resolve this issue, unload the roll from the printer and load a new roll, using the front
panel to guide you through the process.
● The nesting setting might be On and the printer is waiting for the nest timeout to expire. Under this
condition, the front panel shows the remaining time.
● You might have requested a print preview in your printer driver. Under this condition, the preview
appears in a Web browser.
A job has not been printed
These are some possible reasons why a particular job may not be printed.
● The job specifies a paper type that is not loaded.
● The job specifies a paper source that has no paper loaded.
● The job is wider than the loaded paper.
● The stacker is installed, and the loaded paper is not compatible with it.
● The job specifies no paper type nor paper source, and the roll is protected.
The software application slows down or stalls while
generating the print job
Large quantities of data might be necessary to generate a high-quality large-format print job. This can
cause your software program to slow down significantly or stall. Lowering the print resolution may help
to avoid this scenario, however, lowering the print resolution reduces image quality.
170 Chapter 19 Troubleshoot other issues ENWW
Troublesh
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