HP LaserJet 3055 - Manual (Page 324)

Step
number Verification step Possible problems Solutions
If the error persists, contact HP Customer Care. See HP Customer Care or the support
flyer that came in the all-in-one box.
5 Does the all-in-one send a
fax?
Connect the telephone line
and press
Start Fax to verify
that a dial tone exists (using a
hand set, if necessary).
Attempt to send a fax.
The telephone line is not operational or the
all-in-one is not plugged into the telephone
line. Verify that the all-in-one is plugged into a
telephone line that you know works.
The telephone cord is faulty or is plugged
into the wrong connector. 1. Try plugging the telephone cord into
the other connector.
2. Try a new telephone cord.
The fax number is incorrect or incomplete.. Check the fax number and re-enter the
correct and complete fax number.
The all-in-one fax settings are set incorrectly. Review and reset the all-in-one fax
settings. See Fax .
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the all-in-one
box.
Sent fax is incomplete or of poor quality. See Fax problems .
6 Does the all-in-one receive
a fax?
Use another fax machine to
send a fax to the all-in-one.
Too many telephone devices are plugged
in, or telephone devices are not connected
in the correct order. Make sure that the HP LaserJet
3390/3392 all-in-one is the only device on
the telephone line and try again to receive
the fax.
The all-in-one fax settings are set incorrectly. Review and reset the all-in-one fax
settings. See Fax
If the error persists, contact HP Customer Care. See HP Customer Care or the support
flyer that came in the all-in-one box.
7 Does the all-in-one print
from the computer?
Connect the network cable or
USB cable to the all-in-one
and the computer. Use a
word-processing program to
send a print job to the all-in-
one.
Software is not installed correctly or an
error occurred during software installation. Uninstall and then reinstall the all-in-one
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to the USB
port. Disconnect the other devices and try
again to print.
There is a port driver problem in Microsoft
Windows. Uninstall and then reinstall the all-in-one
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See HP Customer Care or the support
flyer that came in the all-in-one box.
306 Chapter 13 Troubleshooting ENWW