Promise Technology 66 Pro - Manual (Page 121)

SuperTrak66™ User's Manual Chapter 7
- 110 -
Troubleshooting
This chapter provides information on how to interpret error conditions as reported by
the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak
BIOS Error Messages, and Installation & Runtime Problems. The information
contained here covers the most common error conditions that occur with
SuperTrak66 installations.
7.1 Buzzer Alarms
Audible alarm indicators are triggered by various error events. The alarm itself may
be constant or consist of a series of pulsed beeps.
Event: Buzzer occurs immediately from power-on, will not disengage, and
the monitor will not turn on.
Cause: This condition may be caused by a bad copy of IxWorks in the flash RAM
of the SuperTrak66 card. Return the SuperTrak66 card for a replacement.
The IxWorks cannot be flashed by the user.
Cause: No memory exists or an unsupported memory type is installed on card.
Check to ensure that the memory module is properly seated.
Event: Pulsing alarm occurs after the SuperTrak BIOS loads, accompanied
by some error messages.
Cause: This is an indication of a problem with one or more drives in a RAID array
under SuperTrak66 control. Look into the error message(s) which are
displayed by the BIOS.
Event: Pulsing alarm begins when the SuperCheck utility accesses
information on the drive housing.
Cause: This is an indication of a problem with a housing sensor. Either the
operational temperature is out of nominal range, a cooling fan is not
operational or there appears to be a power failure.
Event: Pulsing alarm begins when the SuperCheck utility is running.
Cause: This is likely an indication of an array problem. Check the status of all the
arrays which are being monitored by the SuperCheck utility to verify their
status.