Epson Expression Photo XP-8700 Wireless All-in One Color Printer - Manual (Page 316)

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• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 11: Click , search for Epson Scan 2 Utility and select it. Make sure the correct product
is selected. If necessary, select the Other tab and click Reset .
Windows 10: Click and select EPSON > Epson Scan 2 Utility . Make sure the correct product is
selected. If necessary, select the Other tab and click Reset .
Windows 8.x : Navigate to the Apps screen and select Epson Scan 2 Utility . Make sure the correct
product is selected. If necessary, select the Other tab and click Reset .
Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other
tab and click Reset .
Mac : Open the Applications folder, click Epson Software , and click Epson Scan 2 Utility . Make
sure the correct product is selected. If necessary, select the Other tab and click Reset .
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Scan Resolution Guidelines
Related references
Additional Scanning Settings - Advanced Settings Tab
Related tasks
Starting a Scan from a Scanning Program
Scanning in Epson Scan 2
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.