Epson Expression Photo XP-8700 Wireless All-in One Color Printer - Manual (Page 291)

291
Parent topic: Solving Network Problems
Related tasks
Enabling Wi-Fi Direct Mode (Simple AP)
Selecting Wireless Network Settings from the Control Panel
Printing a Network Status Sheet
Printing a Network Connection Report
Related topics
Wi-Fi Networking
Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 11: Click , then search for Epson Scan 2 Utility and select it. Make sure your product is
selected. If necessary, select the Other tab and click Reset .
Windows 10: Click and select EPSON > Epson Scan 2 Utility . Make sure your product is
selected. If necessary, select the Other tab and click Reset .
Windows 8.x : Navigate to the Apps screen, select EPSON , and select Epson Scan 2 Utility . Make
sure your product is selected. If necessary, select the Other tab and click Reset .