Samsung S95C 77" 4K HDR Quantum Dot OLED TV - Manual (Page 4)

Channel and Broadcast Issues
197 "Weak or No Signal" displayed in TV mode or cannot find
channel.
197 The TV is not receiving all channels.
197 The captions are not provided on a digital channel.
197 Broadcasting is deactivated.
External Device Connectivity Issues
198 The "Mode Not Supported" message appears.
198 The video is OK but there is no audio.
198 I want to connect to a PC and mobile device via screen
mirroring.
199 No screen appears when connecting the TV to an external
device.
199 I want to connect to a Bluetooth speaker.
199 The PC screen does not appear or it flickers.
Network Issues
200 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
200 Wired network connection failed.
200 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
201 What is Anynet+?
201 Anynet+ does not work. The connected device is not
displayed.
202 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
202 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
202 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
202 The Anynet+ device won't play.
Remote Control Issues
203 The remote control does not work.
203 External devices cannot be operated with the TV remote
control.
Recording Issues
204 The Timeshift or recording function cannot be used.
204 Cannot record videos received from an external device or
Samsung TV Plus.
205 The "Format Device" message appears when the Timeshift
or recording function is used.
205 The recorded files on the TV are not played back on a PC.
Apps
206 I launched an app, but it's in a different language. How can I
change the language?
206 The app does not work properly. Its image quality is poor.
206 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
207 Some files are interrupted during playback.
207 Some files can't be played.
Voice Assistant Issues
208 The microphone is off.
208 The voice commands do not work well.
208 Bixby/Alexa answers although I did not call it.
209 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
209 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
209 During voice recognition, the heavy load message appears
and the function does not work.
209 I want to see weather information of the desired area.
Other issues
210 The TV is hot.
210 The TV smells like plastic.
210 The settings are lost after 5 minutes or every time the TV is
turned off.
210 The TV is tilted to the side.
210 The stand is wobbly or crooked.
211 A POP (TV’s internal banner ad) appears on the screen.
211 The TV is making a popping noise.
211 The TV is making a humming noise.
211 The TV narrates the screen events in voice-over.