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Troubleshooting – Samsung S95C 77" 4K HDR Quantum Dot OLED TV User Manual

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146 Using the Parental Settings function

146 Using the Gesture function

147 Audio and Video Functions for the Visually or Hearing

Impaired

152 Using Voice Assistants on the TV

153 Using Other Functions

Precautions and Notes

155 Before Using the Recording and Timeshift Functions

157 Read Before Using Apps

158 Read Before Using the Internet Function

160 Read Before Playing Photo, Video, or Music Files

174 Read After Installing the TV

175 Supported Resolutions for UHD Input Signals

176 Resolutions for Input Signals supported by 8K models

(QN7**B series or higher)

177 Supported Resolutions for FreeSync (VRR)

178 Read Before Connecting a Computer (Supported

Resolutions)

181 Supported Resolutions for Video Signals

183 Read Before Using Bluetooth Devices

184 Blocking programs based on their TV Rating

187 Licenses

Troubleshooting

Picture Issues

188 The screen is flashing or has become dark

188 The picture is not bright, or the picture colors do not look

clear

189 The picture colors are black and white or do not look the

way they should look

190 The TV automatically turns off by itself

190 TV (The Frame TV) cannot be turned off.

190 Unable to power on

191 The TV remains on or does not turn on automatically.

191 Unable to find a Channel

192 The TV image does not look as good as it did in the store

192 Displayed video looks blurry

192 The picture is distorted

192 There is a dotted line on the edge of the screen

193 The picture won’t display in full screen

193 The Caption function in the TV menu is deactivated

193 Captions appear on the TV screen

193 The HDR of the connected external device turns off

Sound and Noise Issues

194 How can I connect an audio device to the TV?

194 There is no sound or the sound is too low at maximum

volume.

194 The picture is good but there is no sound.

194 HDMI (eARC) is connected, and there is no sound.

195 The speakers are making an odd sound.

195 The sound is interrupted.

195 Whenever a function is used on the TV or the channel is

changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.

195 The TV audio is not being played through the Sound bar or

A/V receiver.

196 The sound is not heard clearly.

196 The volume of the external device cannot be adjusted.

196 I want to turn the TV and audio device off and on at the

same time.