Samsung S95C 77" 4K HDR Quantum Dot OLED TV - Manual (Page 214)

Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Menu Settings Support Remote Management
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After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the
web. You can also turn
Remote Management on and off.
This function requires an network connection.
Finding the contact information for service
Menu Settings Support About This TV
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You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the button for 5 or more seconds. Continue holding the button
until the customer information pop-up window appears.
Requesting service
Menu Settings Support Device Care Request Support
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You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to
Next , and then press the Select button. Select Request
Now Send or Schedule Appointment Request Send . Your service request will be registered. The Samsung
Contact Center will contact you to set up or confirm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an network connection.
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