Measurement Computing WaveBook rev.5.3 - Manual (Page 119)

WaveBook User’s Manual – IO version 979194 Troubleshooting 7-11
14. Ethernet Problems
WaveBook/516E and /or WBK25 experience Ethernet related problems.
Possible Causes Details and Possible Solutions
Ethernet Your system could be setup correctly; however, the Ethernet itself could be experiencing problems.
Check with your Network Administrator.
Device
configuration is
wrong
Ensure that your system is properly configured in the Daq Configuration Applet [located in the
Windows’ Control Panel]. If the device [WaveBook/516E or WBK25] is not configured correctly it
will not be accessible from an application. Refer to the Ethernet Connections section of chapter 2 for
additional information.
MAC number
is wrong.
Check the addressing entries where the MAC (Media Access Control) number is used to ensure that the
number is correct. The MAC number is clearly visible on the casing of the WaveBook/516E and the
WBK25. Refer to the Ethernet Connections section of chapter 2 for additional material regarding the
use of serial numbers and IP Addressing.
Faulty Ethernet
cable or
connection
The Ethernet cable may be loose, damaged, or not connected. Check the Ethernet line and its
connections at the WaveBook/516E [or WBK25] and at the PC Ethernet jack, or Ethernet Network
hub, as applicable. Refer to the following section, Troubleshooting the Device Ethernet Connection
Using the “Ping” Method.
Ethernet port
and/or protocol
is configured
wrong.
Make sure the device is configured to the appropriate Ethernet port with the appropriate protocol. Run
the Daq Configuration applet from the Windows Control Panel. Run the device test and if it fails try
other protocols for the device.
Note: Before re-running the test be sure to click on the button to apply the settings.
Troubleshooting the Device Ethernet Connection using the “Ping” Method
1. Find the IP Address of the WaveBook/516E or WBK25.
a. Open the Control Panel by navigating as follows from the Windows Desktop:
Start Menu ⇒ Settings ⇒ Control Panel
b. Double-click the Daq Configuration icon.
c. Select the device in the device tree.
d. Click the Properties button.
e. Make note of the IP Address displayed in the IP Address field.
2. Test the connection with the ping command.
a. Open the Command Prompt by navigating as follows from the Windows Desktop.
Start Menu ⇒ Programs ⇒ Accessories ⇒ Command Prompt.
b. Run ‘ping x.x.x.x’ where x.x.x.x is the IP Address of the WaveBook/516E, or the
WBK25.
If the ping command does not time out, the computer and device are communicating.
c. Verify that your computer is running Windows NT/2000/XP.
d. Verify the name of the device that your software is trying to open matches
the device name that is configured in the Daq Configuration Applet.