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Pitney Bowes DP50S Color Printer User Manual

Page 153

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9

Printing Problems

Multiple pages are fed at once.

• Check the following:

• Paper guides are set correctly, leaving no gaps between paper guides and paper.

• The side guides of the paper tray are locked.

• Paper guides are not set too tight. If too tight, re-position the guides so that they gently touch

the loaded paper.

• The top of the paper stack is not higher than the limit mark inside the tray, or side guides of

the bypass tray.

See “Loading Paper”.

• Paper not suitable for printing is used. For example, paper may be too thick, too thin, bent or

wrinkled, damp, or already been printed on. See “Paper Recommendations”.

• Pages may be sticking together. Fan the paper before loading it, or feed the pages one at a time.

Paper gets wrinkles or the paper edges become bent.

• Check the following:

• Paper guides are set correctly, leaving no gaps between paper guides and paper.

• The side guides of the paper tray are locked.

• Paper guides are not set too tight. If too tight, re-position the guides so that they gently touch

the loaded paper.

• The top of the paper stack is not higher than the limit mark inside the tray, or side guides of

the bypass tray.

See “Loading Paper”.

• Paper not suitable for printing is used. For example, paper may be too thick, too thin, bent or

wrinkled, damp, or already been printed on. See “Paper Recommendations”.

• The paper has a high moisture content. Store paper at an appropriate temperature and humidity

level.

• The fusing unit is deteriorated or damaged. Replace the unit.

See “Replacing the Fusing Unit, Transfer Roller, and Dustproof Filter”.

The back of the paper is printed on.

• The paper has been loaded upside down.

Load paper in the 500-sheet paper trays or 2000-sheet paper feed unit with the print side up.
Load paper in the bypass tray with the print side down. See p.118 “Loading Paper”.

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