Pitney Bowes DP50S Color Printer - Manual (Page 149)

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Printer Does Not Print
Is the power on?
Confirm that the cord is securely plugged into both the power outlet and the printer.
Turn on the power.
Does the Alert indicator stay red?
If so, check the error message on the display and take the required action.
See “Error and Status Messages that Appear on the Control Panel”.
Is paper loaded?
Load paper into the paper tray or onto the bypass tray.
See “Loading Paper”.
Can you print a configuration page?
Printer Does Not Print
If you cannot print a configuration page, it probably indicates a printer malfunction. Contact your sales
or service representative.
See “List/Test Print Menu”, Software Guide.
Is the interface cable connected securely to the printer and the computer?
Connect the interface cable securely. If it has a fastener, fasten it securely as well.
Are you using the correct interface cable?
The type of interface cable you should use depends on the computer you use. Be sure to use the
correct one.
If the cable is damaged or worn, replace it with a new one.
See “Specifications”.
Is the Data In indicator blinking or lit after starting the print job?
If not blinking or lit, the data is not being sent to the printer.
If the printer is connected to the computer using the interface cable
Check the port connection setting is correct. For details about checking the port connection,
see “Checking the Port Connection”.
Network Connection
Contact your network administrator.
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