Cannot use touchsreen or dsmc side handle, Symptom, Potential resolutions – RED DSMC User Manual

Page 171: Critical failure” or “serious error” messages, Red dsmc operation guide

RED DSMC OPERATION GUIDE

955-0020_V5.3, REV-J | 171

CANNOT USE TOUCHSREEN OR DSMC SIDE HANDLE

SYMPTOM
Cannot control the camera via the touchscreen or the DSMC Side Handle.

POTENTIAL RESOLUTIONS

Perform a Hard Restore. For more information, go to

“Perform a Hard Restore” on page 172

If you are using an HD-SDI or HDMI monitor, enable menus on the monitors and control the camera via the

DSMC Side Handle:

A. Connect an SSD (RED MINI-MAG or RED STATION REDMAG 1.8") to your computer.

NOTE: On Mac computers with REDCINE-X PRO installed, RED Watchdog mounts the SSD as Read-

Only by default, which means that you are unable to write files (including firmware upgrade files) to the

SSD. Change the Mount preference to Read-Write before attempting to copy firmware to the SSD.

B. On the SSD, create a new folder, and name it Presets.
C. Download the

DSMC Toolkit

from

www.red.com/downloads

D. Open the Preset_Files folder.
E. Open the folder that corresponds to the firmware version you are using.
F. Save the appropriate enable_menus file to the Presets folder on your SSD.
G. Eject or unmount the SSD, and then remove the SSD.
H. Ensure the BRAIN is turned off and the REDMOTE is undocked.
I. Insert the SSD into your DSMC.
J. Turn on the BRAIN.

The camera automatically applies the preset.

“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGES

SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or

“Serious Error”.

POTENTIAL RESOLUTIONS

Update the camera firmware to the latest release build available for download at

www.red.com/downloads

Submit a Technical Support request at

https://support.red.com

. When you submit the request, include the

following:

‒ Log file. For more information, go to

“Save a LOG File” on page 103

‒ List of modules, lens, and third-party accessories that were attached when the error occurred.

‒ Method for powering the camera when the error occurred (include battery types, power modules, and

power cables).