Kofax Communication Server 9.1.1 - Manual (Page 57)

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3.7.3 Greeting and Schedule List
3.7.4 System Greetings and Schedules
3.7.5 Creating or Editing a Greeting
The primary screen presents a list of all of the user‟s
greetings and schedules.
Greetings and schedules can be created, edited and
deleted by clicking the appropriate buttons on this
screen.
Only one greeting or schedule can be active at a
time. A greeting or schedule is made active by
clicking on the row in the table. The active item is
highlighted.
Greetings and schedules in the list that are
designated with the word [System] are items that
belong to a system profile. These items can be used
by the user, but cannot be deleted and the recorded
audio greetings cannot be changed.
If a user clicks on the New Greeting or Edit
Greeting button, a form will be displayed allowing
the user to edit the properties of the greeting.
A greeting can be configured with several check
boxes:
Disable leaving messages:
When active, a caller who reaches the user
‟s mailbox
will hear the user‟s greetings, but will not have the
opportunity to leave a message.
Use different settings for internal
calls:
When active, the user can specify different greetings
for callers originating within the organization and
callers originating from outside the organization.
Picture 121: Greeting editor
Audio greeting:
The user has two possibilities for setting the audio
greeting that the caller will hear. The greeting either
can be recorded by a phone, or be uploaded as
standard audio file of type
“.wav”
To record via phone, the user enters his/her phone
number in the Record via phone: field and
presses the Dial Number button. The application
will then dial the user‟s phone number and open a
new window. When the user picks up his/her phone,
the recording functionality will become active. Once
the message has been recorded it can be played
back immediately.
Picture 122: Recording a message