HP 2566C User Manual
Page 99
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As previously mentioned, recurring printer error numbers 14 or greater
should be reported to your Hewlett-Packard Service Representative.
However, before calling, (and before powering-off the printer), record
the error number and its associated fail point to give to the Service
Representative when you call.
Finding the Fail Point
The fail point number is a sub-set of the error number. It helps the
Service Representative pinpoint the problem with your printer. With
this information, the Service Representative can partially diagnose the
problem on the phone. If the printer fails the self-test two times in
a row, or if a run-time error number is displayed, find the fail point
number and record it before powering the printer off or calling your
Service Representative. To find the fail point number, press and hold
down the
(
enter
)
key. The number shows up in the display window
while
[
enter
1 is depressed. A fail point number is required for error
numbers 14 through 91, or letters CO through FF.
7-8 IN CASE OF DIFFICULTY