Dell Open Manage Print Manager Software - Manual (Page 264)

264 Frequently Asked Questions
Manage Plugins
1 "When I add a plugin, OMPM shows the error 'Unable to unzip file ..'".
Answer: This could be caused due to one or all of the following reasons:
• Zip file extension is not '.zip'
• Zip file is not created using default windows zip utility or WinZip
• Zip file is password protected or encrypted
• Zip file may be corrupt
• File is not zipped with normal compression.
2 "When I add a plugin, OMPM shows the error 'Plugin folder already exists ..'".
Answer: This could be caused due to the following reason:
• The zip file created contains a folder name that matches another plugin folder which was loaded
previously in OMPM.
3 "When I add a plugin, OMPM shows the error 'Invalid XML configuration file ..'".
Answer: This could be caused due to one or all of the following reasons:
• XML file does not conform to OMPM plugin schema
• XML syntax/formatting , missing tags
• XML file may be corrupt
4 "When I add a plugin, OMPM shows the error 'Unable to find files ..'".
Answer: This could be caused due to one or all of the following reasons:
• File paths are not relative to the plugin directory in the plugin configuration
• Missing user plugin folder
• Missing folders in user plugin directory
• Missing path entries in XML configuration file