Dell Open Manage Print Manager Software - Manual (Page 249)

Troubleshooting 249
1018 Could not locate any
upgrade tools.
Critical On the machine where OMPM is installed check if
<OMPM Install directory>\Dell Printers\
OpenManage\OMPMv2.0\tools folder is empty. If
the tools folder is empty, add exception into the virus
scanning software for the this folder and reinstall the
software if necessary.
1019 Could not upload firmware
upgrade file.
Critical On the browser, bypass proxy for the OMPM server.
You can bypass the proxy server by entering the IP
address of the OMPM server in the proxy exception
box provided by the browser. Access the portal and
verify if the issue is fixed. If the problem persists, stop
and start OMPM service and retry accessing the
portal after 2-3 minutes. Check if size of the file
uploaded exceeds the IT policy. Contact network
administrator for exceeding the limit.
3002 Please associate an existing
firmware tool for this printer
model using the Add
Firmware Tool button.
Informational NA
2042 Could not update the
firmware tool.
Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder \
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
3003 Cannot associate 2 firmware
tools with the same model.
Informational Please update the entry for this model.
2043 Unable to send E-mail alert
for Printer .
Warning Ping the server to check if SMTP server is accessible.
Check if access protection is enabled in virus
scanning software. Contact network administrator if
problem persists.
Error Code Error Message Severity Solution