Dell Open Manage Print Manager Software - Manual (Page 185)

Alerts 185
Mapping Alert Type with Custom Trouble-Ticket Alert Template
When a user chooses an alert type that does not match the custom trouble- ticket alert template,
OMPM sends an E-mail without warning the user.
NOTE: The mail content may not have all default content variables replaced with their corresponding data.
An alert map variable is used to alert if there is a mismatch between the alert type and the alert
template selected.
NOTE: If the user desires to match a custom alert template with an alert type, the user is required to ensure that
the appropriate variable is present on the first line of the alert template.
NOTE: The alert map variable is not mandatory.
NOTE: OMPM pops up a warning message asking the user to confirm this action.
Templates with alert map variable
The following series of activities and events takes place when the user creates an alert template with an
alert map variable.
1 User creates a custom template with the alert map variable and places the template in the
alert folder.
2 OMPM reads the alert template.
3 User chooses an alert type that does not match with the alert template.
4 OMPM pops up a warning message asking the user to confirm this action.
Primary Alert Type Variable
Toner %OMPM_AT_MAP_TONER%
Offline %OMPM_AT_MAP_OFFLINE%
Traps %OMPM_AT_MAP_TRAPS%
Drums %OMPM_AT_MAP_DRUMS%
Fuser %OMPM_AT_MAP_FUSER%
Roller %OMPM_AT_MAP_ROLLER%