Dell Open Manage Print Manager Software User Manual
Page 251

Troubleshooting
251
1020
Local Trap handler service
not running.
Critical
Disable windows SNMP Trap service and then start
the Net-SNMP trap handler. These services are found
at services control panel. You can access these by
typing in services.msc in command prompt.
1021
SMTP authentication failed. Critical
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2049
Could not retrieve user
information from
local repository.
Warning
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2050
Could not retrieve user
information from
local repository.
Warning
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2051
Alert with same name already
exists. Please change the
name and try again.
Warning
2052
Unable to receive alerts from
SNMP traps.
Warning
On the machine running the OMPM server, either
disable the firewall or add an exception of UDP
port 162.
Error Code
Error Message
Severity
Solution