Using trouble-ticket alert templates – Dell Open Manage Print Manager Software User Manual

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Alerts

Using Trouble-Ticket Alert Templates

OMPM provides an option to choose one or more trouble-ticket templates. The chosen template

contains the system e-mail, subject & message body by default.
To configure a Trouble-Ticket Alert template, perform the following steps:

1 In the Trouble-Ticket Alert Options section, select an alert template from the Alert Template drop-

down box.

NOTE:

The selected alert template should ideally match the selected alert type. For example, if the alert

type is Toner, the alert template that you chose should be related to Toners only, such as TTA_Toner and so

on. Refer to Mapping Alert Type with Custom Trouble-Ticket Alert Template.

2 In the System Email field, enter the system Email address.

NOTE:

The Subject Line field and Mail Body field contain default content with variables from the Trouble-

Ticket Alert template. These variables will be translated to actual values when the Email is sent.

3 In the Append Note to email field, enter any note that you want to add to the Email.
4 To add an additional alert template, click the button at the right-hand side of the Alert Template

drop-down box and enter/select the appropriate values for the additional alert template.

NOTE:

To delete a template, click the

button at the right-hand side of the Alert Template drop-down box

of the template that you want to delete.

5 Click OK.

NOTE:

For further information regarding Alert templates refer to Alert Templates in Frequently Asked Questions.