Dell Open Manage Print Manager Software User Manual
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Troubleshooting
2028
Unable to register the
template as corresponding
file
Warning
On the machine where OMPM is installed check
<OMPM Install directory>\Dell Printers\
OpenManage\OMPMv2.0\server\<jboss-dir>\
rdmfconfig\template for write permission for the
users group. Provide the permission and retry the
registration step.
2029
Unable to register the
template as the required tool
Critical
On the machine where OMPM is installed check
<OMPM Install directory>\Dell Printers\
OpenManage\OMPMv2.0\client folder has a tool
with name templateregistration.exe. If the problem
persists, reinstall the software.
2030
Could not upload template. Warning
On the browser, bypass proxy for the OMPM server.
You can bypass the proxy server by entering the IP
address of the OMPM server in the proxy exception
box provided by the browser. Access the portal and
verify if the issue is fixed. If the problem persists, stop
and start OMPM service and retry accessing the
portal after 2-3 minutes. Check if size of the file
uploaded exceeds the IT policy. Contact network
administrator for exceeding the limit.
2031
Could not update template. Warning
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
1015
Could not register template. Critical
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
Error Code
Error Message
Severity
Solution