Dell Open Manage Print Manager Software - Manual (Page 247)

Troubleshooting 247
2032 Could not update SNMP and
EWS settings.
Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder \
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2033 Could not retrieve group
information from
local repository.
Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder \
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2034 Could not update settings. Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder \
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
1016 Unable to locate default
tools in
for performing
firmware upgrade.
Critical On the machine where OMPM is installed check if
<OMPM Install directory>\Dell Printers\
OpenManage\OMPMv2.0\tools folder is empty. If
the tools folder is empty, add exception into the virus
scanning software for the this folder and reinstall the
software if necessary.
1017 Unable to locate tool
in for performing
firmware upgrade.
Critical On the machine where OMPM is installed copy the
custom firmware upgrade tools from the printer
vendor into the <OMPM Install directory>\Dell
Printers\OpenManage\OMPMv2.0\tools folder
and retry.
2035 Unable to locate firmware
file in
for performing
firmware upgrade.
Warning On the machine where OMPM is installed check the
write permission for <OMPM Install directory>\
Dell Printers\OpenManage\OMPMv2.0\server\
<jboss-dir>\rdmfconfig\firmware folder to users
group account. Provide the permission if
problem persists.
Error Code Error Message Severity Solution