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Dell Open Manage Print Manager Software User Manual

Page 259

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Troubleshooting

259

1043

PostGreSQL service is not

running. Please start

PostGreSQL service before

continuing installation.

Please press Yes after starting

PostGreSQL service or press

No to cancel the installation.

Critical

In the service control panel of the machine where

OMPM is installed, check if PostGreSQL service is up

and running. Start PostGreSQL service and try again.

Check Application Event logs for PostGreSQL

related errors and take action accordingly.

1044

OMPM failed to establish

connection with database.

Check if PostGreSQL server

is up and running. Please

select Yes to continue with

installation and No to cancel

the installation.

Critical

In the service control panel of the machine where

OMPM is installed check if PostGreSQL service is up

and running. Start PostGreSQL service and try again.

1045

OMPM uninstall failed to

drop database. Database is in

use, please close all instances

of OMPM UI. Please select

Yes to retry deletion of

database and No to continue

the uninstallation.

Critical

On the machine where OMPM is installed, close all

instances of OMPM UI and stop OMPM service. To

restart OMPM services, traverse to the folder

\Dell Printers\

OpenManage\OMPMv2.0\server. Right click

RestartServices.bat and select Run as administrator.

Now proceed with uninstallation.

1046

JBoss service is not installed

properly. JBoss service is not

registered on the system.

Press Yes to retry No to

continue with rest of

the installation.

Critical

Try uninstalling and reinstalling the software.

1047

JBoss service is not up and

running. Press Yes to retry

starting service No to

continue with rest of

the installation.

Critical

Try uninstalling and reinstalling the software.

1048

OMPM service is not up and

running. Press Yes to retry

starting service No to

continue with rest of

the installation.

Critical

Try uninstalling and reinstalling the software.

Error Code

Error Message

Severity

Solution