Dell Open Manage Print Manager Software User Manual
Page 245

Troubleshooting
245
2020
Could not update the report. Warning
Refresh the widget and check if the custom report is
already deleted by another user.
2021
Could not generate the
report.
Warning
Refresh the widget and check if the custom report is
already deleted by another user.
NOTE:
If browser crashes when you select Generate Report option, enable launching of popups
on the browser.
2022
Could not retrieve group
information from
local repository.
Warning
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2023
Report with same name
already exists.
Warning
Please change the name and try again.
2024
Could not download the file. Warning
Please try again.
2025
Could not
schedule discovery.
Warning
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2026
Could not start discovery.
Warning
Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
directory>\Dell Printers\OpenManage\ OMPMv2.0\
server. Right click RestartServices.bat and select Run
as administrator. Retry accessing the portal after
2-3 minutes.
2027
A Discovery is already
running. Please try
after sometime.
Warning
Only one discovery can run at a time. Use schedule
option to run discovery at a later time.
Error Code
Error Message
Severity
Solution