Dell Open Manage Print Manager Software - Manual (Page 242)

242 Troubleshooting
1012 Unable to store application
configuration into the
local repository.
Critical Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
\Dell Printers\OpenManage\OMPMv2.0\server.
Right click RestartServices.bat and select Run
as administrator.
1013 Unable to issue command to
the client.
Critical Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder
\Dell Printers\OpenManage\OMPMv2.0\server.
Right click RestartServices.bat and select Run
as administrator.
2001 Unable to connect to printer
using SNMP (during
discovery) with SNMP
version .
Warning Check for SNMP version of printer using printer
Embedded Web Server and confirm the version
number. Ensure the read community name of the
printer is public. Set SNMP port as 161.
2002 Status polling could not start
for printer. Printer is
offline or down.
Warning Check for SNMP version of printer using printer
Embedded Web Server and confirm the version
number. Ensure the read community name of the
printer is public. Set SNMP port as 161.
2003 Unable to retrieve parameter
using SNMP from
printer .
Warning Check for SNMP version of printer using printer
Embedded Web Server and confirm the version
number. Ensure the read community name of the
printer is public. Set SNMP port as 161.
2004 Unable to retrieve web page
from printer .
Warning Check if the same page can be accessed on browser. If
able to view the page then restart the printer and
OMPM service.
2005 Unable to retrieve parameter
using web request from
printer .
Warning Verify if the user name and password of printer
Embedded Web Server are set correctly in
Connections widget.
2006 Unable to set value of
on parameter using
SNMP on printer .
Warning Check for SNMP Write access on printer. Check if
SNMP port is enabled and set to 161. Ensure SNMP
write community is same as set in Connections
widget of OMPM.
Error Code Error Message Severity Solution