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Scanner does not work after upgrading windows – Canon mp280 User Manual

Page 659

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Advanced Guide

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Troubleshooting

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Problems with Scanning

> Scanner Does Not Work After Upgrading Windows

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Scanner Does Not Work After Upgrading Windows

Check: Disconnect the USB cable, then uninstall and reinstall the MP
Drivers and MP Navigator EX.

Step 1: Uninstall the MP Drivers.

See "

Deleting the Unnecessary MP Drivers

" for details.

Step 2: Uninstall MP Navigator EX.

1.

From the Start menu, select All Programs > Canon Utilities > MP Navigator EX 4.0 > MP

Navigator EX Uninstall.

Note

In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when
installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.

2.

When a confirmation appears, click Yes.

3.

When uninstallation is complete, click OK.

MP Navigator EX is uninstalled.

Step 3: Reinstall the MP Drivers and MP Navigator EX.

Insert the

Setup CD-ROM

into the computer's disc drive, then select Custom Install and reinstall the

MP Drivers and MP Navigator EX.

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Scanner Does Not Work After Upgrading Windows