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Canon mp280 User Manual

Page 650

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Advanced Guide

>

Troubleshooting

>

Problems with Scanning

> Error Message Appears and the ScanGear (Scanner

Driver) Screen Does Not Appear

S904

Error Message Appears and the ScanGear (Scanner Driver)
Screen Does Not Appear

Check 1: Make sure that the machine is turned on.

Check 2: Turn off the machine, then reconnect the USB cable and replug
the power cord.

Check 3: Connect the USB cable to a different USB port on the computer.

Check 4: If the USB cable is connected to a USB hub, remove it from the
USB hub and connect it to a USB port on the computer.

Check 5: Make sure that the MP Drivers is installed.

If it is not installed, insert the

Setup CD-ROM

into the computer's disc drive, then select Custom Install

and install MP Drivers.

Check 6: On the File menu of the application, select Select Source and
select the machine.

Note

The operation may differ depending on the application.

Check 7: Make sure that the application is TWAIN-compliant.

You cannot open ScanGear (scanner driver) from applications not supporting TWAIN.

Check 8: Exit ScanGear if it is running on another application.

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Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not ...