Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 9)

Introduction 9
Considerations
Note that the current version of the Google Apps Connector for BlackBerry Enterprise Server
has the following limitations:
• 24 Hour GAL Updates: New users can take up to 24 hours before they are visible in the
Global Access List (GAL). This cannot be manually accelerated.
• Calendar Sync: Only events in your primary user calendar are synced. Multiple calendars
are not supported.
• Contacts Sync: Only contacts within the “My Contacts” label within GMail are synced.
• Contacts Sync Delay: Updates to contacts take about 5 minutes to synchronize.
• Notes/Tasks: Notes and Tasks are not wirelessly synchronized to Google Apps. They are
only local to the device.
• Remote Search: Remote search only searches messages cached in the 30-day cache
content, the entire Gmail mailbox.
• 30-day Cache Update Limitation: If you change the status of a mail message over 30 days
old on your BlackBerry device (or a calendar event that ended at least 60 days ago), the
changes do not sync to the Gmail mailbox.
• Email Filters: Local BlackBerry email filters only apply to emails that are being redirected
to the BlackBerry device.
• Migration: If you have an existing BlackBerry infrastructure, you cannot migrate users
between BlackBerry Enterprise Servers. You must remove and recreate users.
• Data Recovery and Server Failures: Moving users between BlackBerry Enterprise
Servers, which is a common method for data recovery, is not supported. If a server fails,
you must add users to a new server, and wipe and reactivate all users. However, all user
data is stored in Google Apps and will not be lost during server failure.
• Not compatible with Google Sync for the BlackBerry: Do not install Google Sync on a
device that is activated with Google Apps Connector. If you are using both, the user may
experience duplicate contacts and calendar events.
• Manage Folder Redirection on Device Only: You cannot manage folder redirection from
the BlackBerry Enterprise Server.
• No BlackBerry Desktop Manager integration: Changes to device settings in Desktop
Manager will not be pushed to the device.
• No BlackBerry Resource Kit integration: You cannot run the BlackBerry Enterprise Server
resource kit on the same machine that is running the Google Apps Connector.
• No per-user admin features in the BlackBerry Enterprise Server Manager: BlackBerry
Enterprise Server Manager features to change settings for individual user signatures, field
mapping, and other settings are not supported.
• Log messages do not exactly match BlackBerry Enterprise Server: Some log entries will
appear different from standard BlackBerry Enterprise Server log entries. This may affect
the functionality of third-party monitoring applications.
• Antivirus and Backup software conflicts: Antivirus and Backup software can cause
corruption of data or service outages, because they can lock these files while they are in
use. Exclude cache files associated with BlackBerry Enterprise Server from all Antivirus