Calendar, Mail flow, Calendar mail flow – Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide User Manual
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Troubleshooting
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You can enable “Hide Filed Messages” to change your Inbox display. With this setting on,
messages in other folders will disappear from the Inbox after the message is read.
Changes in Google Apps don’t appear on the BlackBerry device, or vice versa
The Connector does not synchronize all data immediately. Email messages normally send
within about a minute. Other types of data can take longer to synchronize. Check the
BlackBerry device after an hour to see if data has synchronized.
Also, for each application (Email, Calendar and Contacts), be sure that wireless
synchronization is enabled.
Calendar
If you are experiencing problems with calendar applications, check for the following possible
problems.
Calendar events move forward one hour in the Canberra Sydney Time Zone
The Time Zone table on the BlackBerry Enterprise Server does not contain the mappings for
the Canberra, Melbourne, Sydney time zone.
Update your registry using the registry update file found in the BlackBerry Technical Solution
Center article about this issue here:
I get a red X when trying to respond to a meeting invite
This can be happen when you are trying to respond to an out of date calendar event. Find the
most recent invitation for the meeting and respond via that message, or open the meeting
invite from Google Calendar in a web browser.
Mail Flow
If mail is not flowing to the device, check for the following possible problems.
Many of these issues reference log files. For more information on log files, see “Log Files” on
page 62.
Test Confirmation Email
You can test mail flow for any device with a confirmation email.