Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 62)

62 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
Log Files
There are two sets of logs that are important for the Google Apps Connector: the tracing logs
for the Google Apps Connector and the Research In Motion BlackBerry Enterprise Server
software logs.
The
BlackBerryAgent
process contains the core trace logs for the Google Apps Connector.
If you are gathering logs to escalate a case to Google support, please provide all the Google
Apps Sync logs as well as BlackBerry Server logs for the date when the problem occurred.
If you are researching installation problems, check the trace logs in the MSIEXEC folder.
If you are missing data such as calendar events, contacts, or email, check the trace logs in the
BlackBerryAgent trace folder.
If you are having issues with BlackBerry device activation, check the BlackBerry Server logs
for the specific assigned agent ID for the account of the user who is experiencing a problem.
Google Apps Connector Logs
The Google Apps Connector creates a separate directory for each process. By default, the
Trace logs mostly only output details when an error occurs.
Note: Google Apps Connector will automatically attempt to prevent logging from filling up your
disk space. Normally, the Connector keeps a 30-day history of logs. However, if your free disk
space ever drops below 1GB, the Connector will reduce this history and keep only a 2-day
history of logs.
By default, Google Apps Connector logs are found in subdirectories of the main log directory:
%APPDATA%\Google\Google Apps Sync\Logs\ (on Windows Server 2003)
%LOCALAPPDATA%\Google\Google Apps Sync\Logs\ (on Windows Server 2008)
The locations of the logs are detailed in the table below.
Log
Description
BlackBerryAgent Trace logs for the Google Apps Connector. This is the
process that contains the core trace logs for the Google
Apps Connector.
MSIEXEC Installation trace logs.
bbmgrw32 Trace logs for the BlackBerry manager application.
GoogleAppsConnectorManager Trace logs for the Google Apps Connector Manager
configuration tool.