Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide User Manual
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Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
To send a confirmation email, send the user a test message with “
The device will automatically reply once the device receives the message. This will allow you
to test connectivity, and act as a test for how quickly the device can receive and reply to a
message.
For more information, see the BlackBerry knowledge base ar.
The SRP key shows “Disconnected” in the BlackBerry Manager Application
If the BlackBerry Manager server property pane shows that SRP is disconnected, the SRP key
may be suspended.
If you are using a temporary SRP, the key may have expired. Temporary SRP keys expire after
about 60-90 days. If the BlackBerry Enterprise Server recommends to the RIM server 5 times
very quickly, this may trigger RIM security and suspend the SRP key.
If you see an error with SRP keys, contact RIM to renew or reactivate your SRP key.
The OAuth key is invalid
If the Connector logs show HTTP error code 401 when accessing http://mail.google.com, this
may be caused by an invalid OAuth key.
If this error occurs, troubleshoot your Oauth settings:
1. Verify the OAuth consumer key is correct in the logs.
2. Verify the OAuth Consumer secret by updating the configuration profile using the Google
Apps Connector Manager.
3. Verify the server OS has the proper date and time.
Gmail is down
If the Connector logs show an HTTP error code 5xx when accessing https://mail.google.com,
this may be a sign that Gmail is down.
Try to connect to Gmail through a web browser and check Gmail system status.
Gmail is too slow
If the Connector logs show error code 0x80072ee2, this is a sign that Gmail may be running
slowly.
Try to connect to Gmail through a web browser and check Gmail system status.
The cache is corrupted
If the Connector logs show error code 0x80040600 or 0x80040119, this may indicate a corrupt
user cache file.
A support tool is available to repair files showing this error. For details, see the Support Tools
page in the Google Help Center.
Alternately, you can remove and reactivate the user.