Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 61)

Troubleshooting 61
Multiple Agents
If you are seeing consistent performance problems, you may be able to improve performance
by enabling multiple Agent processes.
By default the Google Apps Connector enables the following registry key:
If you are running Google Apps Connector with a local MSDE or Microsoft SQL Express
instance for your configuration database, you are limited to 2 agents. If you are using Microsoft
SQL Server, you can support up to 10 agents.
SQL Server is required for deployments larger than 250 users in order to support multiple
agents.
After you have changed this registry setting, restart the BlackBerry Dispatcher service.
Multiple agents will start.
Note: Multiple agents do not start until you have created multiple users and restarted the
BlackBerry Dispatcher service. After you first create more than 5 users, restart these services
so that your server can optimize agent use.
Backup Profiles
You can make a backup of a user profile in the Control Panel Mail applet. If you plan to make
changes to a profile and want to be sure you don’t lose the old profile, back the profile up in
Control Panel.
To create a backup profile
1. Open Start -> Settings -> Control Panel -> Mail -> Show Profiles.
2. Select your profile.
3. Copy to another profile name. For instance, you could use the same profile but with the
final extension “
.bak
”.
Key Value
DWORD 32-bit Windows:
\\HKLM\Software\Research In Motion\BlackBerry Enterprise
Server\Dispatcher\AgentOptimizeAlgorithm
64-bit Windows:
\\HKLM\Software\Wow6432Node\Research In
Motion\BlackBerry Enterprise
Server\Dispatcher\AgentOptimizeAlgorithm
0x1