Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 49)

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Chapter 7
Users
Chapter 7
Scale of Users
The Google Apps Connector for BlackBerry Enterprise Server is designed to support up to 500
users per server. If you need to add more than this number of users, you will need to install
additional servers.
The exact number of users you can support depends on your server hardware and operating
system. For more information, see “Server Requirements” on page 19.
Labels/Folders
Google Apps allows users to tag mail using labels instead of folders. A single message can
have multiple labels, which allows greater flexibility in managing and searching for messages.
The Google Apps Connector implements labels by creating a folder for each label. If a
message has multiple labels, the Connector creates a separate copy for each label.
Note that if the BlackBerry user has folder redirection set up for Labels/Folders outside of the
default Inbox, the user may see multiple copies of the same message in the Inbox of the
BlackBerry device. This is due to the fact that BlackBerry does not support labels.
If a user wishes to avoid this, they can change filter rules in Google Apps to put all messages
they need onto the device under a single label (such as “Blackberry Sync”), then change
Folder Redirection rules on their BlackBerry device to redirect only that label.
Create BlackBerry Enterprise Server Users
Create users with the BlackBerry Manager application.
Important: Do not activate the special Google Apps user that you created during installation.
This special user is used by the Connector and cannot be activated on a BlackBerry device.