Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 65)

Troubleshooting 65
X-Google-Backends: /bns/wa/borg/wa-airbus/bns/gmail/v.caribou-server/
128:9802,wafw4:9411,/bns/wa/ccc/caribou/prod/layer2-gfe/26,pxd25:443
X-Google-Service: gmail,gmproxy
2009-06-24T21:57:50.968-07:00 550 E:Network
gsync32!OAuthLogin::TryAuthorizeRequest @ 280 ([email protected])>
Authentication error: url=https://mail.google.com/a/example.com/r/
?view=config, user=JSmith%40example.com
If this error occurs, troubleshoot your Oauth settings:
1. Verify the OAuth consumer key is correct in the logs.
2. Verify the OAuth Consumer secret by updating the configuration profile using the Google
Apps Connector Manager.
3. Verify the server OS has the proper date and time.
Network Connectivity Failures
Below is an example of an error that indicates an OAuth failure. This error can be found in the
Google Apps Connector log for the BlackBerryAgent.
2009-06-24T22:57:17.531-07:00 1150 E:Network
gsync32!WinHttp::InternalExecuteHttpRequest @ 1131 ([email protected])>
Failed with 0x80072ee0, last successful line = 1115.
2009-06-24T22:57:17.531-07:00 1150 E:Network
gsync32!WinHttp::ExecuteHttpRequest @ 516 ([email protected])> Failed with
0x80072ee0, last successful line = 506.
2009-06-24T22:57:17.531-07:00 1150 E:Network gsync32!GmailConnection::Execute
@ 124 ([email protected])> Failed with 0x80072ee0, last successful line =
113.
2009-06-24T22:57:17.531-07:00 1150 E:Sync
gsync32!GmailSyncImpl::ExecuteRequest @ 2993 ([email protected])> Failed
with 0x80072ee0, last successful line = 2968.
If this problem occurs, troubleshoot your network connectivity to Google Apps:
1. Verify the server can communicate outbound to Google Apps on port 443.
2. Verify DNS resolves correctly, especially for mail.google.com.
3. Open Internet Explorer on your local server to verify you can login to Google Apps using
the user specified when configuring the Google Apps Connection Manager profile.
4. If a proxy is required, configure Internet Options in the Control Panel with valid proxy
settings
Calendar event synchronization failure
Below is an example of an error that indicates an Calendar event synchronization failure. This
error can be found in the Google Apps Connector log for the BlackBerryAgent.
Google Apps Connector may run into problems converting Google Apps calendar events into
valid BlackBerry calendar events when syncing the user calendar cache.