Troubleshooting, About troubleshooting, Using mfcmapi to troubleshoot – Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide User Manual
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Chapter 8
Troubleshooting
Chapter 8
About Troubleshooting
This chapter details common problems and troubleshooting methods for Google Apps
Connector for BlackBerry Enterprise Servers.
If your users are experiencing a problem with their BlackBerry connection to Google Apps, use
this chapter to help with troubleshooting. In most cases, there is a solution that will resolve
standard problems. For more complex issues, this chapter includes tools for troubleshooting,
information to collect, and how to contact support for further help.
When troubleshooting, be sure to check the help forum for known problems:
In the help forum, you can find important announcements and existing solutions for known
problems.
Using MFCMAPI to Troubleshoot
MFCMAPI is a third-party utility, designed to assist administrators in troubleshooting Microsoft
Exchange(R) and Outlook issues. You can use the MFCMAPI utility to investigate issues with
Google Apps Connector for BlackBerry Enterprise Server without stopping the Dispatcher or
Controller service.
You can find more information about the MFCMAPI utility in the Microsoft Support Knowledge
Base:
http://support.microsoft.com/kb/291794
To install MFCMAPI on your Google Apps Connector server, download the MFCMAPI utility
from CodePlex:
http://mfcmapi.codeplex.com/