Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 64)

64 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
Log File Errors
If you see the following errors in your log files, troubleshoot using the steps described below.
OAuth Failure
This is an example of an error that indicates an OAuth failure. This error can be found in the
Google Apps Connector log for the BlackBerryAgent.
2009-06-24T21:57:50.968-07:00 550 E:Network
gsync32!WinHttp::ExecuteHttpRequest @ 534 ([email protected])> HttpRequest
output.
POST https://mail.google.com/a/example.com/r/
?view=config&xoauth_requestor_id=dSmith%40example.com HTTP/1.1
Content-Type: application/protobuf
Authorization: OAuth oauth_consumer_key="example.com",
oauth_nonce="13373969686979656588",
oauth_signature="Sn20%2BxWQzUHoKu%2Fpxp6%2FTafkg0Q%3D",
oauth_signature_method="HMAC-SHA1", oauth_timestamp="1245905870",
oauth_version="1.0"
Accept-encoding: gzip
User-Agent: GBES/1.0.17.39 (gzip)
HTTP/1.1 401 Unauthorized
X-Google-GFE-Backend-Request-Info: eid=COnfoofRpJsCFQN7cgodoRiCKw
Content-Type: text/html; charset=UTF-8
Date: Thu, 25 Jun 2009 04:57:51 GMT
Expires: Thu, 25 Jun 2009 04:57:51 GMT
Cache-Control: private, max-age=0
X-Content-Type-Options: nosniff
Transfer-Encoding: chunked
X-Google-GFE-Request-Trace: pxd25:443,wafw4:9411,/bns/wa/borg/wa-airbus/bns/
gmail/v.caribou-server/128:9802,wafw4:9411,pxd25:443
Content-Encoding: gzip
Server: GFE/1.3
MAGT BlackBerry Agent log. If you are using multiple agents, you will
see multiple logs, each with a different value for [AGENT].
A user's mailbox is assigned to a specific agent, usually
between 1 and 5. To review the logs for a specific user, first
determine the user’s Agent ID via the BlackBerry Manager tool.
Once you know the Agent ID, find the corresponding log that
contains the details regarding this user.
POLC BlackBerry Policy Service log
ROUT BlackBerry Router log
SYNC BlackBerry Synchronization Service log
Log Description