Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide - Manual (Page 54)

54 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide
To investigate issues using the MFCMAPI utility:
1. Connect to your Google Apps Connector server with a remote desktop console session
with the command line flag:
•
mstsc /console
(for Windows XP SP2)
•
mstsc /admin
(for XP SP3/Vista/Windows 7)
2. Launch MFCMAPI.
3. Open the BlackBerryServer profile.
4. Browse through user account details to troubleshoot what is happening.
Note: The MFCMAPI utility is a third-party utility designed for troubleshooting. Information
about MFCMAPI is included for your information in this book. For further information, support,
issues, or questions about MFCMAPI, see the MFCMAPI product page at http://
mfcmapi.codeplex.com/.
Stopping and Starting the Dispatcher
For many troubleshooting and configuration tasks, you will need to stop and restart the
BlackBerry Enterprise Server Dispatcher.
Note: Remember to stop the BlackBerry Enterprise Server Dispatcher, not the Controller.
To stop the BlackBerry Enterprise Server Dispatcher
1. From the Start taskbar, run Control Panel->Administrative Tasks-> Services to open the
Services control panel.
2. If the BlackBerry Dispatcher services is started, right click on the service Blackberry
Dispatcher and select Stop.
To restart the BlackBerry Enterprise Server Dispatcher
1. From the Start taskbar, run Control Panel->Administrative Tasks-> Services to open the
Services control panel.
2. Right click on the service Blackberry Dispatcher and select Start.
Installation
If you have just installed the Connector and you are seeing problems, try the following
common troubleshooting steps: