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Blackberry enterprise server logs – Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide User Manual

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Troubleshooting

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BlackBerry Enterprise Server Logs

BlackBerry Enterprise Server logs are stored by date.

By default, BlackBerry Enterprise Server logs are found in the BlackBerry log directory for the
day.

For 32-bit Windows, this is:

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\logs\[date]

For 64-bit Windows, this is:

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise

Server\logs\[date]

where [date] is the current date.

Each log is named with the following format:

[SERVERNAME]_[LOGNAME]_[AGENT]_[DATE]_[INCREMENT].txt

where [SERVERNAME] is the name of your BlackBerry Enterprise Server, [LOGNAME] is the
name of the log (detailed below), [DATE] is the date of the log, and [NUMBER] and
[INCREMENT] are incrementing numbers starting with 01 and 0001, respectively.

Log Names are detailed in the table below.

Outlook

Folder for Microsoft Outlook.

MFCMAPI

Folder for MFC MAPI (if you are using MFC MAPI).

Log

Description

ALRT

BlackBerry Alert log

CBCK

BlackBerry Backup Connector log

CEXC

BlackBerry Exchange Connector log

CMNG

Management Connector log

CTRL

BlackBerry Controller log

DISP

BlackBerry Dispatcher log

Log

Description