B&K CT600.1 - Manual (Page 84)

B K
&
S B
IMPLY ETTER!
78
Troubleshooting Guide
Troubleshooting Guide For BK Suite
1. Make sure your PC meets the requirements outlined in the BK Suite Section of this manual. Page 32.
2. Make sure the CT/CK/SR product is connected to the PC’s serial port. (DB-9, nine pin)
3. Be sure to select “Local Com” in the BK Suite software, as “Network” is not currently supported.
4. If the unit will not communicate through RS-232, perform a factory reset. (See Factory Reset Section)
5. Know how to properly set the COM port protocol in your version of Windows:
Windows 2000/XP - Go to your system’s “Control Panel.” Click the icon labeled “System.” In the
Hardware tab, click the Device Manager button. Double click on the icon labeled “Ports” to expand the
tree and view the installed communication ports. Double click the COM port corresponding to the port
the CT/CK/SR product is physically connected to and go to section 6 below.
6. Set the proper communication properties. The parameters for Port Settings should be entered as
follows:
Bits per second - 9600
Data Bits - 8
Parity - None
Stop Bits - 1
Flow Control - None
In the advanced section of the Communication properties window is the “FIFO Buffer” configuration.
Most modern laptops have the ability to take full advantage of these buffers, so it is recommended to
enable them and drag their slider to the “max” setting. Once you have finished making the selections,
click “OK” to all windows and prompt to return to the Control Panel. At that point you may close the
Control Panel.
7. Disable any and all power management services including any Universal Power Supplies (UPS).
8 Disable any palm computer / PDA syncing software and services such as Hot Sync Manager, Pam
Sync, Clie Connect, etc.
9. Disable other RS-232 / Serial protocol programs that may be using the COM port. I.e CK1.2 Keypad
Editor, SR10.1 Remote Editor, serial controllers such as Weatherbug’s external display or FEDEX /
UPS freight scales.
10. In case you encounter any “Out of Memory” or “Out of Resources” errors, be sure your PC meets the
minimum requirements outlined in the BK Suite section of this manual. Close all other unnecessary
programs that may be running. It is recommended to let Windows manage your virtual memory, how
ever, if you manually set the virtual memory size, set it at least 1.5 times your actual RAM size.
Troubleshooting Guide for CT Receivers
Problem Possible Solution
CT Receiver will not power up. Check power cord and/or main AC fuse
Keypads will not power up. Check connection at the receiver back panel. Re-terminate
CAT-5 ends
Keypad will not pass IR. Re-terminate CAT-5 ends and securely connect to receiver
back panel. See page 14.
On Screen Menu will not display. Menu is only accessible from Zone A.
Keypads are going to a blank page. Keypad feedback is out of sync. See page 54.
Slaved keypads are not operating properly. Reprogram slaved keypads in series order. Master first, then
slave 1, etc.
Control of sources is inconsistent or not operating at all. Check flasher output setting. See page 48.