Email attachment won’t open – Apple iPhone OS 3.1 User Manual
Page 199
Set up your email account directly on iPhone instead of syncing it from iTunes.
•
In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your
account information. If iPhone is unable to locate your service provider’s settings
when you enter your email address, go to
HT1277 to get additional help in setting up your account.
Turn iPhone off, then turn it on again. Press and hold the Sleep/Wake button on top
•
of iPhone for a few seconds until a red slider appears, and then drag the slider. Then
press and hold the Sleep/Wake button until the Apple logo appears.
Turn off Wi-Fi so iPhone is connecting to the Internet via the cellular data network.
•
In Settings, choose Wi-Fi and turn off Wi-Fi.
For additional troubleshooting information, go t
for TS1426. If you still can’t receive email, you can call an Apple Expert (not available in
all countries). Go to
is not available in your country, get a free GMail, Yahoo!, or AOL account and try
forwarding your mail to that account.
Email Attachment Won’t Open
The file type may not be supported. iPhone supports the following email attachment
file formats:
.doc
Microsoft Word
.docx
Microsoft Word (XML)
.htm
webpage
.html
webpage
.key
Keynote
.numbers
Numbers
.pages
Pages
Preview, Adobe Acrobat
.ppt
Microsoft PowerPoint
.pptx
Microsoft PowerPoint (XML)
.rtf
Rich Text Format
.txt
text
.vcf
contact information
.xls
Microsoft Excel
.xlsx
Microsoft Excel (XML)
199
Appendix A
Troubleshooting