Apple iPhone OS 3.1 - Manual (Page 195)

iTunes and Syncing
iPhone Doesn’t Appear in iTunes
The iPhone battery might need to be recharged. For information about charging •
iPhone, see “Charging the Battery” on page 43.
Disconnect other USB devices from your computer and connect iPhone to a
•
different USB 2.0 port on your computer (not on your keyboard).
Turn iPhone off and back on again. Press and hold the Sleep/Wake button on top of
•
iPhone for a few seconds until a red slider appears, then drag the slider. Then press
and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter
your SIM’s PIN if the SIM is locked.
Important: If you enter the PIN incorrectly three times, you may need to enter a
Personal Unlocking Key (PUK) to enable your SIM card again. Refer to the SIM card
documentation or contact your carrier.
Restart your computer and reconnect iPhone to your computer.
•
Download and install (or reinstall) the latest version of iTunes from •
www.apple.com/itunes.
Syncing Doesn’t Work
The iPhone battery might need to be recharged. For information about charging •
iPhone, see “Charging the Battery” on page 43.
Disconnect other USB devices from your computer and connect iPhone to a
•
different USB 2.0 port on your computer (not on your keyboard).
Turn iPhone off and back on again. Press and hold the Sleep/Wake button on top of
•
iPhone for a few seconds until a red slider appears, then drag the slider. Then press
and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter
your SIM’s PIN if the SIM is locked.
Important: If you enter the PIN incorrectly three times, you may need to enter a
Personal Unlocking Key (PUK) to enable your SIM card again. Refer to the SIM card
documentation or contact your carrier.
Restart your computer and reconnect iPhone to your computer.
•
Download and install (or reinstall) the latest version of iTunes from •
www.apple.com/itunes.
Contacts, Calendars, or Bookmarks Don’t Sync
Download and install (or reinstall) the latest version of iTunes from •
www.apple.com/itunes.
195 Appendix A Troubleshooting