HP 8.20q Fibre Channel Switch - Manual (Page 79)

HP SN6000 Fibre Channel Switch QuickTools Switch Management User Guide 79
Downloading a support file
The Download Support File menu option assembles all log files and switch memory data into a core dump
file (the default file name is dump_support.tgz). This file can be sent to technical support personnel for
troubleshooting switch problems.
To create a support file:
1. Select Switch > Download Support File.
Figure 40 Download Support File dialog box
2. In the Download Support File dialog box ( Figure 40 ), click Browse to define a location for the support
file, or type the path in the text field. You can rename the support file at this time if desired.
3. Click Start to begin the process of creating and downloading the support file to your workstation.
Observe the status in the Status area.
4. After the support file is saved to your workstation, click Close to close the Download Support File dialog
box.
Installing firmware
Installing firmware involves loading, unpacking, and activating the firmware image on the switch.
QuickTools does this in one operation. To provide consistent performance throughout the fabric, ensure that
all switches are running the same version firmware.
An NDCLA of firmware can be achieved on an operating switch without disrupting data traffic or having to
re-initialize attached devices. As part of an NDCLA operation, a switch Hot Reset is executed. During a Hot
Reset operation, fabric services will be unavailable for a short period (30—75 seconds depending on
switch model). To ensure that an NDCLA operation is successful, verify that all administrative changes to
the fabric (if any) are complete. If you are installing firmware on more than one switch in the fabric, wait
until the activation is complete on the first switch before installing firmware on a second switch. If you
attempt to activate firmware on a second switch before activation is complete on the first, you will receive a
message advising you to wait and perform a hot reset later on the second switch to complete the
installation.
CAUTION: Changes to the fabric may disrupt the NDCLA process.
Common administrative operations that change the fabric include:
• Zoning modifications
• Adding, moving or removing devices attached to the switch fabric. This includes powering up or
powering down attached devices.
• Adding, moving or removing ISLs or other connections.